7c78 Privacy Policy — Your Data, Protected

Privacy at a Glance

The cards below summarise the most important aspects of how 7c78 handles your data. Please read the full policy sections below for complete details.

Introduction and Scope

7c78 ("we", "us", "our") operates the online gaming platform accessible at https://7c78.vip. This Privacy Policy describes how we collect, use, disclose, store, and protect personal information submitted by users ("you", "your") when you access or use the 7c78 platform, including our website and any related services.

This policy applies to all personal data processed in connection with your use of 7c78, whether provided directly by you (such as during account registration), collected automatically (such as via cookies and device data), or obtained from third-party sources (such as payment processors and game providers). By using 7c78, you acknowledge that you have read and understood this Privacy Policy.

Personal Data We Collect

7c78 collects only the personal data that is necessary to provide you with a functioning account, process your transactions, comply with applicable legal obligations, and deliver customer support. The categories of personal data we collect include the following.

• Identity data: your full name, date of birth, gender, and national identification information provided during account registration or KYC verification.
• Contact data: your mobile number, email address, and any correspondence you initiate with our support team, including the content of support tickets and chat messages.
• Account data: your chosen username, hashed password, account preferences, responsible gaming settings, session history, login timestamps, and any notes associated with your account by our trust and safety team.
• Financial data: records of deposits and withdrawals, the payment method type used (e.g. bKash, Nagad, Rocket, Upay, Visa, Mastercard), transaction identifiers, and account balance history. We do not store full payment account credentials — these are handled directly by the relevant payment provider.
• Technical data: IP address, browser type and version, device type and operating system, screen resolution, time zone (Bangladesh Standard Time, UTC+6), pages visited, session duration, and referral source.
• Gaming data: game history, bet amounts, game results, bonus usage, promotional activity, and responsible gaming tool activations (e.g. deposit limits set, cool-off periods activated, self-exclusion periods).

We do not collect sensitive personal data categories such as racial or ethnic origin, political opinions, religious beliefs, biometric data, or health data, except where this information is voluntarily disclosed by you during a responsible gaming or support interaction and is relevant to providing assistance.

How We Use Your Personal Data

7c78 uses the personal data it collects for specific, legitimate purposes only. We do not process your data for any purpose not described in this Privacy Policy without first obtaining your explicit consent. The primary purposes for which we use your data are set out below.

• Account creation and maintenance: to register your account, verify your identity, process KYC documentation, and keep your account information accurate and up to date.
• Transaction processing: to facilitate deposits and withdrawals via bKash, Nagad, Rocket, Upay, and card payment networks, and to maintain a complete and accurate financial record of your account activity.
• Legal compliance: to meet our obligations under applicable laws and regulations, including anti-money laundering (AML) requirements, age verification obligations, and cooperation with lawful requests from regulatory or law enforcement authorities.
• Customer support: to respond to your queries, investigate complaints, resolve disputes, and provide technical assistance related to your use of the 7c78 platform.
• Security and fraud prevention: to monitor account activity for signs of fraudulent behaviour, unauthorised access, money laundering, and other prohibited activities as defined in the 7c78 Terms & Conditions.
• Platform improvement: to analyse aggregated and anonymised usage data to understand how players interact with the platform, identify technical issues, and improve the quality and performance of 7c78 services.

Legal Basis for Processing

7c78 processes your personal data on one or more of the following legal bases, depending on the specific purpose of the processing activity.

• Contract performance: processing that is necessary to deliver the services you have requested when registering for and using a 7c78 account, including account management, transaction processing, and gameplay functionality.
• Legal obligation: processing that is required to comply with applicable laws and regulations, including AML obligations, age verification requirements, and the lawful requests of competent authorities.
• Legitimate interests: processing carried out in the legitimate interests of 7c78, including fraud detection and prevention, platform security monitoring, and the analysis of anonymised usage data to improve service quality, provided these interests are not overridden by your fundamental rights.
• Consent: where we rely on your consent to process your data (for example, to send you optional promotional communications), you may withdraw that consent at any time by contacting [email protected]. Withdrawal of consent does not affect the lawfulness of processing carried out before withdrawal.

Sharing Your Personal Data

7c78 does not sell, rent, or trade your personal data to third parties. We share personal data only in the limited circumstances described below, and only to the extent necessary for the stated purpose.

• Payment processors: your name, transaction amount, and payment reference are shared with bKash, Nagad, Rocket, Upay, Visa , Mastercard, or other applicable payment processors solely for the purpose of processing your deposit or withdrawal transaction.
• Game providers: limited technical session data (such as player session tokens) is shared with third-party game studios such as Pragmatic Play, Evolution Gaming, Spribe, and Ezugi to enable you to access their games within the 7c78 platform. These providers operate under their own data agreements.
• Regulatory and legal authorities: we may disclose personal data to government bodies, law enforcement agencies, financial intelligence units, or courts when required to do so by applicable law, court order, or lawful regulatory request, or where necessary to prevent or investigate fraud or money laundering.
• Service providers: companies that provide technical infrastructure, hosting, fraud detection, customer support software, or analytics services to 7c78 under strict data processing agreements that prohibit them from using your data for any purpose other than the services they provide to us.

Payment Data and Financial Security

When you make a deposit or request a withdrawal on 7c78, your payment is processed directly by the relevant payment provider (bKash, Nagad, Rocket, Upay, Visa, Mastercard). 7c78 does not store your full mobile banking PIN, card number, card expiry date, CVV, or any equivalent full payment credential. We retain only the data necessary to record the transaction in your account history: the payment method type, a masked reference identifier, the transaction amount, and the timestamp.

All financial data stored by 7c78 is encrypted at rest using industry-standard encryption and is accessible only by authorised personnel on a strict need-to-know basis. Transaction records are retained for a minimum of five years in accordance with standard financial record-keeping requirements, after which they are securely deleted or anonymised.

Cookies and Tracking Technologies

7c78 uses cookies and similar tracking technologies to operate the platform, maintain your session, and analyse usage patterns. We use three categories of cookies only.

• Essential cookies: strictly necessary for the platform to function. These include session authentication cookies, security tokens, and language/region preference storage. These cannot be disabled without breaking core platform functionality.
• Analytics cookies: used to collect anonymised data about how visitors use the 7c78 platform, such as pages visited, session duration, and error events. This data helps us improve the platform experience. Analytics cookies do not track you across third-party websites.
• Preference cookies: used to remember your display and account preferences across sessions, such as your chosen interface language. These improve your experience but are not essential to core functionality and can be cleared via your browser settings.

7c78 does not use third-party advertising cookies, retargeting pixels, or social media tracking scripts. You may manage or delete cookies at any time through your browser's built-in settings. Deleting essential cookies will require you to log in again on your next visit.

Data Retention

7c78 retains personal data only for as long as is necessary for the purposes set out in this Privacy Policy, or as required by applicable law. The specific retention periods we apply are as follows: account data is retained for the duration of your active account plus a minimum of five years after account closure; financial and transaction records are retained for a minimum of five years; support and communications records are retained for two years from the date of the final interaction; technical and log data is retained for up to 12 months.

Once a retention period has expired, personal data is securely deleted or irreversibly anonymised so that it can no longer be attributed to any identifiable individual. Where you request deletion of your personal data before the expiry of a retention period, we will action your request to the maximum extent permitted by law and inform you of any data that we are legally required to continue holding.

Data Security Measures

7c78 implements a layered set of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include 256-bit SSL/TLS encryption for all data in transit between your device and our servers; encryption at rest for sensitive stored data; strict role-based access controls limiting employee access to personal data on a need-to-know basis; regular security assessments and penetration testing of our platform infrastructure; and real-time monitoring systems designed to detect and respond to suspicious activity.

No security system is completely impenetrable, and 7c78 cannot guarantee absolute security of data transmitted over the internet. In the event of a data breach that is likely to result in a high risk to your rights and freedoms, 7c78 will notify affected users without undue delay and will take all reasonable steps to mitigate the impact of the breach.

Your Data Rights

As a 7c78 player, you have the following rights in relation to your personal data. To exercise any of these rights, please contact us at [email protected] with your registered account details. We will respond to all verified requests within 30 days.

7c78 will not charge a fee for reasonable data rights requests. Where a request is manifestly unfounded or excessive, we reserve the right to charge a reasonable administrative fee or to refuse to act on the request, in which case we will provide written reasons for our decision.

Protection of Minors

The 7c78 platform is strictly restricted to persons aged 21 years and above. We do not knowingly collect, process, or retain personal data from individuals under the age of 21. During account registration and KYC verification, 7c78 takes active steps to verify that applicants meet the minimum age requirement, including requesting government-issued identification documents that display date of birth.

Changes to This Privacy Policy

7c78 reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, applicable law, or platform functionality. Where a material change is made to the way we process your personal data, we will notify you via the email address or mobile number registered on your account, or by displaying a prominent notice on the 7c78 platform, prior to the change taking effect where practicable.

Contact and Data Requests

For any questions about this Privacy Policy, to exercise your data rights, or to submit a data-related complaint, please contact the 7c78 data team at the email address below. Please include your registered username and a brief description of your request. All data rights requests will be acknowledged within 5 business days and resolved within 30 calendar days (Bangladesh Standard Time, UTC+6).